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Cancelling Your Subscription

This article explains how to cancel a subscription and what to check before you do.

Cancelling a subscription stops both your website and email. They cannot be cancelled separately.

Before you cancel

Before cancelling, make sure you:

  • Back up your website if you want to keep a copy or move it elsewhere.
  • Save your email or set up email forwarding if you still expect to receive messages on this domain.
  • Check your domain registration. Your domain is managed separately from your subscription, so cancelling your subscription does not cancel your domain.

If your domain was registered through BrilliantCloud, it will continue to renew automatically until you cancel it separately under Domains.

Cancel your subscription

  1. Open the Dashboard.
  2. Go to Subscriptions.
  3. Select Manage on the subscription you want to cancel.
  4. Select Request Cancellation.

  5. Choose when the cancellation should take effect:

  6. Immediately: Your website and email are disabled right away. No refund is issued for the current billing period.

  7. At the end of the billing period: Your subscription remains active until the renewal date and then expires without renewing.

  8. Optionally let us know why you're cancelling.

  9. Confirm your request.

After cancellation

Your subscription status changes to Cancelled, and the end date is shown on the subscription.

Your website and email continue to work until that date. Afterward, your website goes offline and your mailboxes stop receiving new email.

Your data is retained for a limited time before it's permanently removed. If you need to recover your data, contact support as soon as possible.

Changed your mind?

If you'd like to withdraw a cancellation request or reactivate a cancelled subscription, contact our support team. Depending on the status of your subscription, reactivation may still be possible.